LOYALTY EBONUS
eBonus Technical Steps LOYALTY > EBONUS 1/9 1.1 The eBonus tool allows approved users to post eBonus points or Frequent Flyer miles to a Marriott Bonvoy Member’s account. You may do this because of a property promotion, service recovery, compensation for a walk-in Guest, or an above-property initiative.
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CHATTIG WITH GUESTS Tips for Professional Chatting
asmslobsterinkprod.blob.core.windows.netIn a chat, guests can't see the expression of your face and know that you are focused on them. Just like in face-to-face conversations, use the guest's name whenever possible to personalize the interaction. "Check-in time is 3:00 p.m." “Hello Ms. Johnson. Thanks for letting us know of your arrival at noon. Our check-in time is 3:00 p.m.
LEARNING THE BASICS Reservations Terms and Systems
asmslobsterinkprod.blob.core.windows.netMINI-HOTEL OR MINI-HOTEL CODE (MHC) The name for a group rooms “block” in MARSHA is a Mini-Hotel. This is when a block of rooms has been set aside for an event. A “Mini-Hotel” must be created in MARSHA to hold these rooms. Each Mini-Hotel has a 3-character code to identity it in MARSHA and other systems. Typically, a Mini-Hotel is
LOYATY EBONUS
asmslobsterinkprod.blob.core.windows.netLOYALTY > EBOUS APPROVALS Email Confirmation to a Member The Marriott Bonvoy Member receives the points or miles immediately upon approval of the entry. They receive a confirmation email that includes the issuing property, the title of the bonus (the reason selected in the Bonus field), and the amount of points or miles issued.
MOBILE ADMINISTRATIVE TASKS Managing Mobile Guest …
asmslobsterinkprod.blob.core.windows.netManaging Email Notifications Email notifications are a great way to ensure associates flawlessly execute Mobile Guest Services. Notifications can be sent to up to 10 associates when Mobile Check-In or Check-Out requests are received. To set up email notification distribution lists: 1. From the Control Panel home page, click Mobile Guest ...
LEARNING THE BASICS User Setup
asmslobsterinkprod.blob.core.windows.netMonitor EMPOWER GXP System Notifications Attend the regular Webinars hosted by EMPOWER Reservations team Identify tips and reminders to optimize EMPOWER Reservations 1 2 User ID setup 3 Guest Lookup User Setup > LEARNING THE BASICS EMPOWER Reservations
Category and Redemption Levels Conversation Guide
asmslobsterinkprod.blob.core.windows.netearned during work travel for “special” travel, like vacations. The amount of points a member needs will vary based on the category of the hotel and the redemption level. There are ... If it is the redemption level that has changed, explain that the points can vary from day to day. The rate change is based on how busy the market is. If the
Group Posting Tool Technical Steps SFAWeb/CI/TY
asmslobsterinkprod.blob.core.windows.netGroup Posting Tool Technical Steps SFAWeb/CI/TY LOYALTY > GROUP POSTING TOOL The Group Posting Tool is used to award points or miles to qualifying Members for a Marriott Bonvoy Event. Users must complete the training in the Digital Learning Platform, request access through IDentity Center, and be approved by their supervisor, prior to using the ...
STUP AINISTRATIO settin up IVR
asmslobsterinkprod.blob.core.windows.netJrrcnt Property User Namc ICH MA ra Shultz nnif r Bad chael Borman User Login CONNIE MARACZ SARA SHULTZ Patrick Schanze JENNIFER BADER MICHAEL BORMANN New Current Property User User Profile GXi Business Admin GXi Business Admin GXi Business Admin GXi Business Admin GXi Business Admin .
PRE-ARRIVAL PLANNING Guest Contact Page
asmslobsterinkprod.blob.core.windows.netIt allows the user to search outside of GXP to verify there is an upcoming reservation at their property, which then results in the Full View. 1.4 > PREffARRIVAL PLANNING 4/9 Here is a summary of the process and the page view based on the guest situation: ... Golf Casual, Enthusiastic, Not interested Green Linen, Recycling, Your choice
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