Contents

1 Contents Preface v 1. overview / 1 Introduction / 1 Understanding Project Management / 2 Defining Project Success / 6 The Project Manager Line Manager Interface / 7 Defining the Project Manager's Role / 10 Defining the Functional Manager's Role / 14 Defining the Executive's Role / 16 Working with Executives / 17 The Project Manager as the Planning Agent / 18 Project Champions / 20 The Down Side Risk of Project Management /

2 21 The Growth of Project Management / 22 Project-Driven vs. Non-Project-Driven Organizations / 40 Marketing in the Project-Driven Organization / 42 Classification of Projects / 44 Location of the Project Manager / 46 Differing Views of Project Manager / 49 Concurrent Engineering: A Project Management Approach / 51 Total Quality Management (TQM): A Project Management Approach / 52 Case Studies Jackson Industries / 59 TRW Nelson MIS and Materials Management Systems Upgrade / 61 2.

3 SYSTEMS THEORY AND CONCEPTS / 69 Introduction / 69 General Systems Theory Growth / 69 Systems Theory and Business / 71 Development of the Business System / 72 Modeling the Business System / 75 Systems, Programs, and Projects: A Definition / 77 Product vs. Project Management: A Definition / 80 Project Life Cycles / 82 Systems Thinking / 91 Case Studies Manning Corporation / 95 Project Firecracker / 96 3.

4 ORGRANIZATIONAL STRUCTURES / 102 Introduction / 102 Organizational Work Flow / 106 Traditional (Classical) Organization / 107 Developing Work Integration Positions / 111 Line-Staff Organization / 116 Pure Product Organization / 118 Matrix Organizational Form / 120 Modification of Matrix Structures / 132 Matrix Layering / 137 Selecting the Organizational Form / 138 Structuring the Small Company / 147 Transitional Management /

5 149 Case Studies Jones and Shephard Accountants, Inc. / 158 Fargo Foods / 161 Quasar Communications, Ine. / 164 4. ORGANIZING AND STAFFING THE PROJECT OFFICE AND TEAM / 168 Introduction / 168 The Staffing Environment / 169 Selecting the Project Manager: An Executive Decision / 173 Skill Requirements for Program Managers / 181 Special Cases in Project Manager Selection / 188 Selecting the Wrong Project Manager / 189 Duties and Job Description / 193 The Organizational Staffing Process / 199 The Project Office / 207 The Functional Team / 214 The Project Organizational Chart / 217 Special Problems / 220 Case Studies Government Project Management / 230 Falls Engineering /

6 231 White Manufacturing / 234 Martig Construction Company / 235 The Carison Project / 236 5. MANAGEMENT FUNCTIONS / 238 Introduction / 238 Controlling / 239 Directing / 240 Project Authority / 245 Interpersonal Influences / 254 Barriers to Project Team Development / 257 Suggestions for

7 Handling the Newly Formed Team / 264 Team Building as an Ongoing Process / 267 Leadership in a Project Environment / 269 Life-Cycle Leadership / 270 Organizational Impact / 273 Employee/Manager Problems / 275 Management Pitfalls / 279 Communications / 283 Project Review Meetings / 287 Project Management Bottlenecks / 290 Communication Traps / 292 Proverbs / 294 Management Policies and Procedures / 295 Case Studies Project Management at Liberty Construction / 312 Wynn Computer Equipment (WCE) / 320 The Trophy Project / 322 Starr Air Force Base (SAFB) / 324 Leadership Effectiveness (A) / 333 Leadership Effectiveness (B)

8 / 336 Motivational Questionnaire / 345 6. TIME MANAGEMENT / 352 Introduction / 352 Understanding Time Management / 352 Time Robbers / 355 Time Management Forms / 358 Introduction to Stress and Burnout / 360 Stress in Project Management / 364 Time Management Survey / 365 Effective Time Management / 380 Management

9 Pitfalls / 384 Project Communications / 385 Project Management Bottlenecks / 387 Case Studies The Reluctant Workers / 387 Time Management for Project Managers / 388 7. CONFLICTS / 409 Introduction / 409 Objectives / 409 The Conflict Environment / 412 Managing Conflict / 416 Conflict Re solution / 433 Understanding Superior, Subordinate.

10 And Functional Conflicts / 434 The Management of Conflicts / 437 Case Studies Facilities Scheduling at Mayer Manufacturing / 441 Scheduling the Safety Lab / 443 Telestar International / 444 The Problem With Priorities / 445 Handiing Conflict in Project Management / 446 8. SPECIAL TOPICS / 452 Introduction / 452 Performance Measurement on the Horizontal Line / 452 Financial Compensation / 461 Effective Project Management in the Small Business Organization / 469 MegaProjects / 472 Strategic Planning Using a Matrix / 473 R&D Project Management /