Contents

1 Contents Preface v 1. OVERVIEW / 1 Introduction / 1 Understanding project Management / 2 Defining project Success / 6 The project manager Line manager Interface / 7 Defining the project manager 's Role / 10 Defining the Functional manager 's Role / 14 Defining the Executive's Role / 16 Working

2 With Executives / 17 The project manager as the Planning Agent / 18 project Champions / 20 The Down Side Risk of project Management / 21 The Growth of project Management / 22 project -Driven vs. Non- project -Driven Organizations / 40 Marketing in the project -Driven Organization / 42 Classification of Projects / 44 Location of the project manager / 46 Differing Views of project manager / 49 Concurrent Engineering.

3 A project Management Approach / 51 Total Quality Management (TQM): A project Management Approach / 52 Case Studies Jackson Industries / 59 TRW Nelson MIS and Materials Management Systems Upgrade / 61 2.

4 SYSTEMS THEORY AND CONCEPTS / 69 Introduction / 69 General Systems Theory Growth / 69 Systems Theory and Business / 71 Development of the Business System / 72 Modeling the Business System / 75 Systems, Programs, and Projects: A Definition / 77 Product vs. project Management: A Definition / 80 project Life Cycles / 82 Systems Thinking / 91 Case Studies Manning Corporation / 95 project Firecracker / 96 3.

5 ORGRANIZATIONAL STRUCTURES / 102 Introduction / 102 Organizational Work Flow / 106 Traditional (Classical) Organization / 107 Developing Work Integration Positions / 111 Line-Staff Organization / 116 Pure Product Organization / 118 Matrix Organizational Form / 120 Modification of Matrix Structures / 132 Matrix Layering / 137 Selecting the Organizational Form /

6 138 Structuring the Small Company / 147 Transitional Management / 149 Case Studies Jones and Shephard Accountants, Inc. / 158 Fargo Foods / 161 Quasar Communications, Ine. / 164 4. ORGANIZING AND STAFFING THE project OFFICE AND TEAM / 168 Introduction / 168 The Staffing Environment / 169 Selecting the project manager .

7 An Executive Decision / 173 Skill Requirements for Program Managers / 181 Special Cases in project manager Selection / 188 Selecting the Wrong project manager / 189 Duties and Job Description / 193 The Organizational Staffing Process / 199 The project Office / 207 The Functional Team / 214 The project Organizational Chart / 217 Special Problems / 220 Case Studies Government project Management / 230 Falls Engineering / 231 White Manufacturing / 234 Martig Construction Company / 235 The Carison project /

8 236 5. MANAGEMENT FUNCTIONS / 238 Introduction / 238 Controlling / 239 Directing / 240 project Authority /

9 245 Interpersonal Influences / 254 Barriers to project Team Development / 257 Suggestions for Handling the Newly Formed Team / 264 Team Building as an Ongoing Process / 267 Leadership in a project Environment / 269 Life-Cycle Leadership / 270 Organizational Impact / 273 Employee/ manager Problems / 275 Management Pitfalls / 279 Communications / 283 project Review Meetings / 287 project Management Bottlenecks / 290 Communication

10 Traps / 292 Proverbs / 294 Management Policies and Procedures / 295 Case Studies project Management at Liberty Construction / 312 Wynn Computer Equipment (WCE) / 320 The Trophy project / 322 Starr Air Force Base (SAFB) / 324 Leadership Effectiveness (A) / 333 Leadership Effectiveness (B) / 336 Motivational Questionnaire / 345