Polycom Interoperability with BlueJeans Solution Guide

1 Solution | January 2018 | 3725-69563-002 APolycom Interoperability with BlueJeansCopyright 2018, Polycom , Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom , America Center Drive San Jose, CA 95002 USAT rademarks Polycom , the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom , Inc. and are registered and/or common law marks in the United States and various other other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom makes no warranties or representations as to its accuracy.

2 Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this of Liability Polycom and/or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such User License Agreement BY USING THIS PRODUCT, YOU ARE AGREEING TO THE TERMS OF THE END USER LICENSE AGREEMENT (EULA) . IF YOU DO NOT AGREE TO THE TERMS OF THE EULA, DO NOT USE THE PRODUCT, AND YOU MAY RETURN IT IN THE ORIGINAL PACKAGING TO THE SELLER FROM WHOM YOU PURCHASED THE Information The accompanying product may be protected by one or more and foreign patents and/or pending patent applications held by Polycom , Source Software Used in this Product This product may contain open source software.

3 You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at (for video products) or (for voice products).Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to Support Visit the Polycom Support Center for End User License Agreements, software downloads, product documents, product licenses, troubleshooting tips, service requests, and and Partner Polycom , Purpose, and Required Polycom Interoperability with and Tested with this Your Polycom Endpoints with Your Network Firewall Your RealPresence Group Series the Date and SIP Static IP Address (Optional).

4 9 Configure Dialing Preferred Call Remote Control Up Speed BlueJeans Relay for RealPresence Group Series Your RealPresence Debut SIP Static IP Address (Optional)..12 Set the Date and Call Mode of a Speed Dial Entry for Joining Any a Speed Dial Entry for Starting a Specific BlueJeans Relay for RealPresence Your Polycom Trio for Polycom Trio the REST API ..15 System Date and , IP a Trio Endpoint BlueJeans Relay for Polycom Test Test Calls with Your RealPresence Group a a Scheduled Test Calls with Your RealPresence a a Scheduled Test Calls with Your Polycom an Ad Hoc a Meeting from the , HelpTopics: Polycom and Partner Resources The Polycom Community Audience, Purpose, and Required SkillsFor more information about installing, configuring, and administering Polycom products, refer to Documents and Downloads at Polycom and Partner ResourcesIn addition to this Guide , the following documentation further describes Polycom endpoints and BlueJeans video conferencing.

5 The Release Notes, in particular, may include known issues or limitations related to BlueJeans Interoperability with Polycom endpoints. Polycom RealPresence Group Series Administrator Guide Polycom RealPresence Group Series Setup Sheet Polycom RealPresence Group Series Release Notes Polycom RealPresence Debut Administrator Guide Polycom RealPresence Debut Setup Sheet Polycom RealPresence Debut Release Notes Polycom RealPresence Group Series with BlueJeans Relay User Guide Quick Tips for Polycom RealPresence Debut with BlueJeans Relay Polycom UC Software for Polycom Trio Solution Administrator Guide Polycom Trio Setup Sheet Polycom Trio Release Notes BlueJeans Support BlueJeans Relay documentationThe Polycom CommunityThe Polycom Community gives you access to the latest developer and support information. Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account.

6 When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions , , Purpose, and Required SkillsThis Guide is designed to assist an IT administrator configure Polycom endpoints to join BlueJeans meetings. This Guide is written for a technical audience. You are expected to understand basic networking and video-conferencing HelpPolycom, Polycom Interoperability with BlueJeansTopics: Features and Capabilities Products Tested with this ReleasePolycom extends the Interoperability of Polycom Trio 8800, Polycom Trio 8500, Polycom RealPresence Group Series 300/310/500/700 systems, and RealPresence Debut , making these solutions work with and CapabilitiesWhen configured for BlueJeans , your Polycom endpoints can seamlessly join and start BlueJeans a BlueJeans environment, your Polycom endpoint can: Click-to-join BlueJeans meetings directly from the endpoint's calendar.

7 Join or start BlueJeans meetings from the endpoint's speed dial. Share high-quality content with other BlueJeans meeting Tested with this ReleasePolycom products are tested extensively with a wide range of products. You can view a list of the products that have been tested for compatibility with this strives to support any system that is standards-compliant and investigates reports of Polycom systems that are not interoperable with other vendor systems. Note that the following list is not a complete inventory of compatible equipment, but the products that have been tested with this : Polycom recommends that you upgrade all of your Polycom systems with the latest software versions. Any compatibility issues may already have been addressed by software updates. Refer to Polycom Service Policies at to see the Current Polycom Interoperability Tested with this ReleaseProductTested VersionsPolycom RealPresence and higherPolycom RealPresence Group and higherPolycom Pano , VersionsPolycom Pano Microsoft Outlook Relay Trio Relay PeripheralsThe following peripherals are supported:Supported PeripheralsProductTested Versions (if applicable) Polycom EagleEye Acoustic, EagleEye III, EagleEye II, EagleEye 1080, EagleEye View, EagleEye HD, and EagleEye IV camerasPolycom EagleEye EagleEye RealPresence Group Microphone ArraySolution LimitationsThe following product limitations are present in the current DebutRealPresence Debut software version is supported with network signaling only.

8 Other protocols are not supported with Polycom Interoperability with BlueJeansPolycom, Your Polycom Endpoints with BlueJeansTopics: Verify Your Network Firewall Configuration Configuring Your RealPresence Group Series Settings Configuring Your RealPresence Debut Settings Configuring Your Polycom Trio SettingsVerify Your Network Firewall ConfigurationYou need to verify that your firewall configuration allows the BlueJeans Relay to provision some Polycom endpoint settings and lets your endpoints communicate with the BlueJeans conferencing service. Consult your network administrator to confirm that your network is configured for BlueJeans information on network requirements, refer to the BlueJeans documentation on port usage and Your RealPresence Group Series SettingsYou need to configure the following RealPresence Group Series system settings so your endpoint works with BlueJeans : System time SIP settings settings Static IP address (optional) Network dialing options Preferred call speeds Remote control Speed dialSet the Date and TimeYou need to configure the system's time settings so that BlueJeans meetings on the calendar display the system web interface, go to Admin Settings > General Settings > Date and Time > System the following settings and select Save: Polycom , FormatSpecifies how the date is displayed in the.

9 This is a web-only FormatSpecifies how the time is displayed in the Adjust for Daylight Saving TimeSpecifies the daylight saving time setting. When you enable this setting, the system clock automatically changes for daylight saving : This is a web-only ZoneSpecifies the time difference between GMT (Greenwich Mean Time) and your ServerSpecifies whether the connection to a time server is automatic or manual for system time settings. You can also select Off to enter the date and time SIP SettingsYou can configure the SIP settings on your : Polycom recommends using SIP, but also is supported. If you want to enable both communication protocols or have questions about these settings, contact your system the system web interface, go to Admin Settings > Network > IP Network > the Enable SIP SIP Server Configuration to Transport Protocol to BFCP transport preference to Prefer Registrar Server Type to SettingsYou can configure the settings on your : Polycom recommends using SIP, but also is supported.

10 If you want to enable both communication protocols or have questions about these settings, contact your system Your Polycom Endpoints with BlueJeansPolycom, the system web interface, go to Admin Settings > Network > IP Network > the Enable IP Use Gatekeeper to Static IP Address (Optional)To ensure that the BlueJeans Relay remains constantly in service, enable the BlueJeans Listener Service to always be connected to Polycom enable this connectivity, the endpoint s IP address must remain constant. Polycom recommends that you update DHCP leases with a reservation based upon the endpoint s MAC address. If this is not possible, use a static IP address as a the system web interface, go to Admin Settings > Network > LAN IP Address (IPv4) or IP Address (IPv6), depending on what you IP Address to Enter IP Address the appropriate information to assign a static IP address to your system and select Dialing OptionsDialing preferences help you manage the network bandwidth used for calls and establish an AVC call configuration on RealPresence Group Series need to configure your system with the correct dialing options for BlueJeans the system web interface, go to Admin Settings > Network > Dialing Preference > Dialing Scalable Video Conferencing Preference ( ) to AVC the Enable the Video Dialing Order to your preference (SIP is recommended).